ΟΡΟΙ & ΠΡΟΫΠΟΘΕΣΕΙΣ ΠΑΡΑΓΓΕΛΙΑΣ
The sartor.gr website is the online retailer of products and creations under the SARTOR trademark (hereinafter referred to as “the Company”). The following terms and conditions will apply to the submission of orders to the Company. Any user who enters and transacts with the online store is deemed to agree to and accept the terms and conditions set forth hereinafter without any exception. If a user does not agree with these terms, then it is his responsibility to refrain from placing an order, as well as from any transaction or use of the online store’s services.
ΠΑΡΑΔΟΣΗ & ΧΡΕΩΣΕΙΣ
The products are delivered by ELTA COURIER in Greece and the rates are as follows: In Attica prefecture within 2-3 business days, shipping costs are 3 € for all orders under 100 € and free for all orders over 100 €. In the rest of Greece within 4-5 business days, shipping costs are 3 € for all orders under 100 € and free for all orders over 100 €.
- Στο νομό Αττικής εντός 2-3 εργάσιμων ημερών, τα έξοδα μεταφοράς είναι 3€ για όλες τις παραγγελίες κάτω των 100€ και δωρεάν για όλες τις παραγγελιές άνω των 100€ .
- Στην υπόλοιπη Ελλάδα εντός 4-5 εργάσιμων ημερών, τα έξοδα μεταφοράς είναι 3€ για όλες τις παραγγελίες κάτω των 100€ και δωρεάν για όλες τις παραγγελιές άνω των 100€ .
For any delivery via “Cash on Delivery” regardless of the destination within Greece, a charge of 3 € applies.
You have the right to return your order within 15 calendar days from the date you receive it, without any obligation to notify us of the reason for returning your order. In this case you will only be charged the cost of returning the product. If the reason for the return of a product is due to an error by the Company, we undertake to cover the cost of returning the product.
Refunds are accepted only if the products you wish to return are in the same condition in which you received them, that is to say, their packaging has not been unsealed or tampered with, along with the documents, retail receipt and packaging that came with the product. In the case of a refund, your refund will be completed within thirty calendar days from the date we receive the product. If the reason for returning a product is a Company error, the Company undertakes to resubmit order at the shipping address you specify at its own expense. When you send us a product back, our Company will receive it within 3-4 business days via ELTA courier. If you choose another courier service, we cannot guarantee delivery times for the products you return to us. When we receive the returned product, we will process your request and notify you by email about the processing within approximately 6-7 business days.
If the products ordered are not available at the time of ordering and processing, the Company reserves the right not to accept that order and consequently the sale is not prepared. The customer will be informed accordingly. Any payments initiated or executed will be canceled. Any payments will be refunded to the customer without undue delay, in the same way that the customer chose to make the payment.